Using research, I help teams to understand their customers and apply a user-centred design approach to improve their products.
I’ve designed across a diverse range of industries from government, retail, education and tech to create interfaces that are effective and easy to use.
To discuss a future project with me or to see detailed examples of previous engagements, get in touch.
I have extensive experience across a range of user research techniques that allow me to be able to prepare and perform research that delivers insights to help to improve products.
By listening to and observing users, I am able to facilitate research that results in a clear understanding of customers and how a design can be adjusted to meet their needs.
- Moderated usability testing
- Unmoderated usability testing
- Experience & customer journey maps
- Card sorts
- Expert reviews
- Persona building
With over 15 years in digital design, I have a broad range of skills that allow me to create effective experiences for users and solve complex design problems.
As a facilitator, I enjoy working with internal teams to engage different stakeholders in organisations to understand their needs and build better products collaboratively.
- User journeys
- Interaction design
- User interface design
- Design workshops
- User flows
- Design sprints